Google Nest Community

aenlic · 12-09-2024

I have tried unsuccessfully to use the reset button to factory reset my camera, and have spent 40 unproductive minutes online with a Google support rep. The camera DOES NOT reset, the light continues to blink white. I have also tried adding the camer...

aenlic · 12-14-2024

Thank you @Guarcax/Daniel. I'll be interested in seeing the results of the email. Bob

aenlic · 12-13-2024

Thanks, @Guarcax. I only have a photo (below) of the serial number and six-digit code, none of the reset pinhole. I know, this is the part where you have to confirm that the procedure was followed; it was. I spent hours on the internet searching, kno...

aenlic · 12-11-2024

@Natasha5, although the reset does not work on MY camera, you do need to hold the reset button down for 12 seconds or more. That might work for you... if not, you're in the same situation as myself, with a brick that used to be a camera.

aenlic · 12-10-2024

Yes, @MplsCustomer , I noticed other threads with the same issue, but responses were blocked on the ones I found, so I started my own.I'm guessing that Google doesn't even monitor these discussions, so remains detached from the poor customer experien...

aenlic · 12-10-2024

Yes, @MplsCustomer, I have followed the reset procedure meticulously.. this camera will NOT reset, and the Google rep I spoke with only knew how to recite the instructions over and over again. It's possible that my camera has been defective for the y...

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