Google Nest Community

What issue are you having?  Did you try to contact support?  

Good news, i was able to fix the issue. The issue is that I also have the Nest Guard (The Nest Alarm Pad), and i had unplugged that 3 months ago. Apparently, Nest Yale lock needs the Nest Guard on in order to add/remove guests, change passwords, or s...

I do not have a nest hub unfortunately. I will try an Android device and see if that works.

I have the same issue on iOS specifically. I tried resetting lock to factory conditions and resetting. Nothing worked. I called Nest support and they said this is a known issue since July 2021. There’s an internal case about this they were referring ...