Google Nest Community

Where is communication on how you are going to reach out to those who already did do factory reset as per your FAQ instructions?

Exactly! did they change FAQ page already to not do that? like a thick red banner on top saying that 2nd gen devices experiencing an issue, and thus owners should not follow FAQ, and NOT reset their devices?

Not reset the device, eh? When your FAQ are riddled with suggestions to do exactly that! Get real, google. Or did you get rid of any thinking person?

Maybe the next time, acknowledge the issue and issue the warning a bit earlier than that?Already reset. BTW, your users are conditioned by now to hit reset. I don't think I need to elaborate why is that.