The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
"Do not factory reset your device" and of course if you go through a
step by step process of trying to recover your device, without having
any idea there was this widespread probably that you all created, and
reach the last step where you all suggest...