Google Nest Community

Mikita · 04-23-2025

Hi everyone,I’m running into an issue with one of my Google Wifi points (model AC-1304) that refuses to re-register after a factory reset. The device worked fine for over a year as part of my mesh network. A few days ago, I removed it from the networ...

Mikita

Hi @AndersC ,Thanks! I've just filled out the form. Looking forward to hearing back.Best,Mikita

Mikita · 04-24-2025

I also tried resetting the device using the OnHub Recovery Utility. It did restore the firmware and the device updated itself afterward, but the setup still fails with the same OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_ERROR. Unfortunately, it didn’...

Mikita · 04-24-2025

@LoneHort Thanks for confirming you're seeing the same issue — that definitely helps show this isn't isolated.I’m also seeing the exact same error (`OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_ERROR`) and observed similar behavior: the device sometime...

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Google Wifi won’t re-register after factory reset — OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_ERROR

Re: Google Wifi won’t re-register after factory reset — OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_E

Re: Google Wifi won’t re-register after factory reset — OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_E

Re: Google Wifi won’t re-register after factory reset — OOBE_PROCESSING_PLATFORM_REGISTRATION_INFO_E