Google Nest Community

Bonnechere

When I have an internet outage from my ISP, every single internet appliance in my house reconnects to the outside world - except my Nest Gen 2 doorbell. Even my nest outdoor and indoor cameras reconnect to the google home server, but not the doorbell...

Bonnechere

Hi Debora. Is there a way I can check on my support ticket?My doorbell camera just went offline again. My 2 outdoor nest cameras on the same wifi and farther away are still connected. The doorbell camera led is still green. This is not good.Thanks

Bonnechere

Filled out and sent

Bonnechere

Hi Debora.I did not keep any of the emails for the replacement. I can see the order in the Google Store for the replacement but that is all I have access to. It does not show me the case #.Cheers... Blair

Bonnechere

Hey Debora- The last 2 doorbells were also replaced due to them going offline. I am not sure if it was exactly the same issue. I had them on a dual 2.4gHz/5Ghz network and I think they had difficulty handling the transition between the bands when the...

Bonnechere

Hello Debora- This problem has started ever since I have had this doorbell camera - August 2024. Customer support has told me to return it to the store once and sent me a replacement once. So this is my third doorbell camera with the same issue.- Aft...

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Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up

Re: Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up

Re: Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up

Re: Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up

Re: Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up

Re: Nest Doorbell Gen 2 does not reconnect to google home server when ISP goes down and back up