The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
Go to Google Support, answer some questions, it will eventually take you
to a live chat. The person that helped me was painless. They will ask
you some questions and provide you with some potential solutions to try.
At the end, they sent me an email ...