Google Nest Community

I spent over an hour on the phone with Yale and they couldn’t offer more than “are you sure it’s in pairing mode?” Eventually they just left me on hold to end the call.

Everything is up to date, have waited more than 24 hours to have updates pushes and thread network established. This product is simply defective.

@almond7 I am having the exact same issue with my Nest Hub Gen 2. It is 2 feet away but cannot detect the thread border router. I can't even set up this POS lock in the Yale app.

@Vanjams are you me? I am literally going through this exact thing right now, also with 2 locks. Brutal.