I contacted them through the support page and opted for them to call me
(I also had several chats because my phone was filtering the calls -
ugh). It's a mystery to me how I ended up with a demo, but in theory it
makes the case to replace stronger. I...
After hours! of support calls, it turns out that I was sold a demo
device. I bought it directly from Google. They said that this sometimes
happens when someone buys from a retailer. Apparently there was a fix
for this, but demo devices don't get upda...
Mine was working fine until 4-5 days ago with this same issue. Walked
through all the troubleshooting steps with support and was told it was a
bug being worked on. This post is from a month ago. Where is the fix for
this? I bought this thermostat a c...
