The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
How exactly are you resetting to factor defaults? Please explain your
steps. Also to test your Nest Connect, go in the Nest app > Settings top
right > Nest Connect > Wifi Connection and make sure you connect to new
wifi via this method. After that is...