I did the same, but through google chat. Went though sending them a pic
and getting the shippling label for my old one, shipped it out last
week, and got the new 2nd gen unit yesterday via FedEx. I did not have
receipts since it was a gift, but they ...
Just got my replacement via FedEx. Nice that it is second generation.
Had to spend about an hour in the Google chat while they asked for my
info, tried resetting it, sent me case number, and had me send a pic
showing the grey screen and a piece of pa...
I also have a Nest Hub stuck on the grey G screen due to the upgrade
that was pushed. I have tried all resetting instructions but it keeps
coming back to the grey G screen. Please submit a case so I can get this
replaced. Thank you.Marc Schwab#######...