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Also, I think turning off "Heat Pump Balance" may give you more control
settings for when Aux Heat turns on. It looks like the only place to do
that is on the app itself under "settings/equipment/heat pump/use heat
pump balance". If you turn this off...
I dealing with a similar issue, but mine includes the compressor never
going into defrost mode (which should be out of the thermostats
control). That being said, I just installed a Gen 4 to replace a Gen 3
and I noticed in the setting that "Heat Bala...
That would normally mean you lost power on the Rc connection. If you put
a multimeter on that wire on the thermostat base, it should read about
24v (AC). If you have a "dual fuel" system you would likely have two
separate power lines, one to the cool...
