Google Nest Community

Based off of what we’ve been told in the chat, it’s gone for good. 

Did anyone else’s subscription get cancelled? They canceled mine yesterday after the chat. I paid yearly upfront so I just lost out on my money.

Can you escalate my case number in regards to this exact issue please. 5-1540000040860

The same exact thing just happened to us. Extremely frustrating. Paid up front months ago and now all my footage is gone. Google is trying to pin it on us. We may scrap our whole system and go a different route.