Moreover, I requested a refund for my replacement since I never receive
it. And I'm super disappointed in Nest so I plan to switch company, but
I was told by all reps I talked to that "refund isn't an option!" How
ridiculous is that?!
Same experience with my dysfunctional thermostat. Paid $170 for a
replacement following rep's instruction in Nov 2021. It's been 2.5
months, never received my product. Spent hours and hours on the phone
and through chat, I was always told that someon...
