Hey Melissa,I reported the same issue here and and followed up by
troubleshooting with a Google rep on Chat via the Google Help Center
link at the bottom of this page. Took an hour before the rep finally
conceded it was a unit issue. They replaced th...
I’m having the exact same issue as the original post. The Nest was
purchased from Best Buy and installed in September 2021. How do I get a
replacement?
