Google Nest Community

Is there any way to get help? The issue isn’t resolved. Do we just toss out the lock and give up? Facts: lock + connect worked on my 5GHz Wi-Fi with security for almost 2 years. Now not working. Only posted solution (put a lock on an unsecured 2.4GHz...

Thanks. I’ve sent feedback and hope to get some useful information back.

I spent hours yesterday with no luck. Lock and connect won’t work on my 5GHz Wi-Fi with security (if that is the issue). The set up in the app uses my other Nest devices….so I can’t try the 2.4 Guest network with no security that was suggested unless...

Below is a link to a work around (that isn’t going to work for me unless I spend hours and hours re-doing my home set up). Because my lock + connect DID work on my usual network (5 GHz with security), I believe there must be another way to fix the is...

Same problem - after almost 2 years, Connect went offline (seems like same day as you) and will not re-connect. I’ve factory reset both connect and lock. A previous solution posted said to try on a guest network with no security but the set up in the...