Android phone not available

[jzeilmeier]

When I ask google home to "sync all devices" it tells me that all the providers have been synced up, but that my phone is not available. I should set it up again.

I tried everything I could think of, uninstalled and reinstalled the google home app without success.

Please help.

[Marquezbon]

My phone samsung a02 then that phone ith8nk iphone 14 

[Marquezbon]

I  tell the truth im not intens to stole that program ĺif i see phone only litte aps remain in my phone then if i see im my facebook thier a liltle picture thair starting to sell stand the ttuth and honnest only progm i take 

[Juni]

Hi folks,

jzeilmeier, thanks for reaching out. A few questions: what Nest speaker do you own? Is your phone connected to your Nest speaker via Bluetooth? Also, are you having trouble using the Google Home app on your phone?

Marquezbon, this channel is for troubleshooting Google Nest devices. If you need help with your Google Home or Nest devices, please do not hesitate to reply,

I look forward to your response. 

Regards,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[jzeilmeier]

Juni,

If you read the answers you would know that they are useless.

So, my problem still exists: When I ask Google Home (app or device) to sync all devices, the syncing part works fine but I do get the spoken message, that my phone is not available. I should set it up again.

The setting up part is what I do not know how to do.

[Alex_S]

Hi jzeilmeier,
 

I'm jumping in to ensure everything is good here. Go to this link and make sure that the devices linked to your account are up to date. Uncheck old/unused phones listed there, and then try to sync your devices again via Google Assistant. 

Best,
Alex

[Alex_S]

Hi there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Alex

[jzeilmeier]

I spent way too much time on this issue already. I just have to live with this.

It just makes me sad that a company like google cannot provide a positive user experience.

Regards,

Josef

[Alex_S]

Hello Josef,

This certainly hasn't been easy for you. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future. 
 

Let me know if I can help you with anything else on Google Home.

Kind Regards,
Alex

[Marquezbon]

hello  

[Alex_S]

Hi there,

Let me know if there’s anything I can assist you with Google Home.

Regards,
Alex

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy