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App Sign In.

Community Member

I’m unable to sign in to my Nest app. I’ve been using it regularly and sign in with FaceID, until today it’s asking me to enter an email and password. I clicked ‘forgot password’ and it says an email is sent to me for instructions on resetting password but I’m not receiving an email with instructs.  HELP!  


Community Specialist
Community Specialist

Hello JanLBeach,


I'm sorry to hear you're having trouble signing in to your Nest app. Let's sort this out.


Usually, the reason why you're not receiving any verification code is if you tried using a different account. Please make sure that you're signing in with the right email address associated with your Nest Thermostat. If so, try both the "Sign in with Google" and "Sign in with Nest" options. Also, try uninstalling and reinstalling the Nest app to refresh.


Have a look at this article and let us know if you need more help.




Hey there,


I'm checking back in — how's it going? Have you managed to sign in with your Nest account?



Hi JanLBeach,


I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.