App isnt casting all of a sudden

[NightMonkey]

Been casting,(screen share my phone) fine for a very long time. Today it says it's connected to my TV but not playing. The volume control still works like normal, but won't cast due to the "not playing" when it clearly is. Seems like a possible update issue. Hope to see a fix in the future. I cast quite often. 

[JenniferV]

Hello NightMonkey,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? Is this only happening in one app or across all apps? What's the make and model of your mobile phone?

Give these steps a try:

1. Clear the cache and data of the affected apps.
2. Reinstall the affected apps.
3. Reboot your router.
4. Reboot your Chromecast.
5. Reboot your mobile phone.
6. Use a different mobile device.
7. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello NightMonkey,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer