cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Apps and Home

DeborahTas
Community Member

3 weeks ago

Hi. Am trying to link eufy security on my phone and sony tv to google home.

Is showing cameras and base in home app, but is showing offline.

When ask tv to show camera says can not reach eufy security, but could display on tv before linking app through Google.

What do I need to do to fix this please.

Labels:
0 Kudos
1 REPLY 1

ByronP
Community Specialist
Community Specialist

2 weeks ago

Hi DeborahTas,

 

Thank you for bringing this to our attention in the community. I understand you're encountering trouble with your eufy security cameras isn't displaying correctly in the Google Home app, showing as offline. Additionally, you're receiving a "Cannot reach eufy security" message when attempting to view your cameras on your Sony TV. I'll be happy to offer guidance.

Given that both of these situations seem to be related to your eufy security system, I highly recommend reaching out to their support team for further assistance. You can often find helpful resources and contact information on their eufy help center.

Please let me know if you have any further questions.

 

Regards,

Byron

0 Kudos