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Cameras stop working

Storres
Community Member

3 weeks ago

Ny cameras stopped working when i pay for a new subscription to nest aware

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1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

3 weeks ago

Hi Storres,

 

Thanks for posting in the community. I'm sorry to hear your Nest cameras stopped working after you paid for a new Nest Aware subscription. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

  • When did the issue start?
  • What type of Nest cameras do you have?
  • How many cameras do you have?
  • Are you signed into the Nest app or Google Home app?
  • What type of subscription do you have?
  • Are you getting any error messages?
  • What is the status LED light on your Nest cameras?

Once I have these details, I can assist you better with the specific information.

 

Regards,

Melany

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