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Subscription CANCELED WITHOUT NOTICE AND video history DELETED - where is customer service???

Faustcan
Community Member

RE: Dear Nest Aware customer,
Support for Nest Aware (1st gen) has ended in your region. Your subscription has been cancelled and your video history has been deleted.


This is abhorrent! To cancel the service WITHOUT WARNING! To DELETE video history!!
When I recover from the shock I will explore channels to lodge complaints.

1 REPLY 1

Reklaw
Community Member

I agree with this. Someone at Nest has messed up. Also, why delete the history when some notice would allow actions to save video as required. Why has it happened in the first place? Is this an attempt to boost sales by taking away support and the service from earlier cameras when allowing them to continue working, just unsupported, would be a fairer way to work. I am sure that somewhere in the small print of the probably voluminous T&C's there is the scope for what seems like if not a breach of contract, then a breach of trust.