cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Camera linked to deleted account

Rodion
Community Member

I deleted an old Nest account in favor of my new account.  However, I failed to remove my Nest Cam Indoor camera from the deleted account first.  I'm unable to factory reset this type of camera and I'm unable to log into the deleted account to remove the old camera.  Any ideas?

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Rodion 

Unfortunately, for the older 1st gen cameras that can only be factory reset by removing them from the Google Nest app (while you still have access), your only alternative might be to wait up to 60 days for the Nest Aware subscription on the camera to expire, as noted in this Help topic:

https://support.google.com/googlenest/answer/9249728