Hello manan_rehman,
Thank you for posting your concerns in our community.
I understand how frustrating it can be when you don't receive a response within the expected timeframe. This is definitely not the experience we want you to have.
In addition to the case number you've already shared, do you have any other case numbers you'd like to reference? This will help me get a better understanding of how we can provide a resolution to your case as soon as possible.
If possible, please also fill out this form. Doing so will allow you to get in direct contact with my team via email so you can share more details and we can determine the best course of action.
Please let me know once you've filled out the form. I'll keep an eye out for your response so we can reach out to you as soon as possible.
Regards,
Angel.
