Camera offline since transferred to Google Home

[svb321]

I've searched the posts to see if I can find my problem, but I can't find it anywhere. I have a Google Doorbell and two Google Cams. They're all wired (power connected). The lights on all three devices are green. However, I can't see live video through the Google Home app. This has been happening since I transferred the doorbell from Nest to Home. The devices seem to be working fine, as I receive motion notifications. I can also watch recorded clips. However, none of them show live video anymore. Google Home says the camera is offline and displays a black screen. The devices are listed and connected on my router, so everything seems fine regarding connectivity. Even when someone rings the doorbell, the lights on the doorbell turn on correctly. It just doesn't transmit the signal to my speaker that someone has rung the doorbell. It's been like this for a while now; I just want to be able to see live video again. What can I do? This is very annoying.

[louie444]

I am and have been having the same problem, Almost daily i have to uplug to reset camera.  Come on Google give us a solution . It cant be that hard

[DrDivot]

Same issue, migrated to home app and it bricked my camera

[Bud79]

I have same issue, two Nest cameras have been offline since I transferred them in Google Home app. Making me feel stupid for buying a new Nest thermostat after Google stopped supporting my old Nest thermostat. Just constant headaches for things that used to just work.

[clawhamm3r]

Found this thread from some articles. Has there been any solution? Reading through this thread doesn't seem hopeful if they're offering discounts on new cameras. I migrated most of my older cameras over a month ago, everything was fine for a short time. Now:

• 2 Nest Outdoor went offline November 11th
• 1 Nest Indoor went offline November 24th
• 1 Nest Outdoor is online and recording/alerting on events, but the preview won't update and the live feed only loads half the time after a lot of spinning circles. It's probably next to go totally offline.

I've got 3 more migrated Nest Indoor that have been fine so far. And have another Nest Indoor and Nest Outdoor that I haven't migrated that are fine. Also 2 newer gen Nest Outdoor (Battery) that are Home App native are fine. 

[clawhamm3r]

I spent over an hour chatting with support who had me delete the cameras from Google Home in an attempt to factory reset them. It didn't work, I could see the cameras still on my network even after power cycling them, even though they displayed a breathing blue light. Trying to add them to the Home app gave a connection error. Trying to add them to the Nest app gives me an error that the camera has been migrated to a Google Home and must be managed there. This tells me they're in limbo, basically bricked since there's no way to physically reset them. 

I got escalated to level 2 support who had me join the public preview assuring me that once I was in, I could re-add the cameras no problem. I just needed to wait 24 hours and then add the cameras. 24 hours came and went, I joined the preview, and no change, all the same errors and behaviors. Shortly after joining the public preview (and switching my Home/Nest devices to Gemini), the camera that was acting weird in my last post is now the latest victim. I relayed all of this to the senior support specialist who said they'd get back to me in a day or two.

[louie444]

Please update with specialist follow up, that is if the actually get back to you.

[tmer]

On my two cameras, they emailed me a list of 9 or 10 things to do that all involved my router and my internet. They said it is an internet provider problem and I should call them for help. This goes against all common sense, my cameras worked on the same internet and router before they messed with them on transfer to Google app. Everything in my house, including 1 identical camer still on nest app and two newer cameras on Google app, a Google thermostat, 3 computers, 3 tv’s, an iPad, a kindle and 3 phones all work flawlessly on the internet with the router. This is a software problem tied to their transfer of the two cameras. My internet provider cant help me with that! 

[clawhamm3r]

So far nothing has happened. At first they asked me to do mutliple network connectivity troubleshooting steps for my doorbell. I asked them if they had the right person because I don't have a door bell and we were very well beyond this phase of troubleshooting. The steps aren't even related to my issue. They replied with the same copy/paste changing doorbell with camera, so I asked if they were a bot and they told me to allow them another day or two for investigating.

Since then every couple of days they ask me to send them a feedback report on the cameras from the Home app (the home app where they had me delete the cameras so it's not possible for me to select them to send a report). Doesn't matter they keep asking for it.

At one point I suggested the cameras have been bricked. They told me to leave them unplugged 2 days to fully reset. I did and now they are totally bricked and I can't even attempt to pair them. My phone can't connect to them, the blue light it out, and they no longer connect to my network.

(un)fortunately another camera succumbed to this, so I sent a feedback report 3 days ago. Haven't heard anything yet. 

Given my experience so far, these things are dead. I had hope when they were still holding onto my network connection, but now that they're totally offline with no way to reset them, all hope is lost. 

[clawhamm3r]

I actually just realized which cameras are dead in my set up. It's all of the OG Nest cameras that I opted into the Gemini summaries/insights feature, which is all of my outdoor and non-sensitive indoor rooms. I did not opt the ones in my kid's rooms and play room, etc. for privacy reasons, and those are all still functioning like normal in the Home app.

[clawhamm3r]

Well, so far they've given me a $50 appeasement credit in the Google Store for the disruption, and now they've issued me an RMA for each of the 4 dead cameras and will replace them once they receive them. I'll keep this updated!

[clawhamm3r]

Probably my last update unless they follow up with me, but I doubt they will. I sent my 4 dead cameras in and they sent me 4 new/refurb cameras back. The 3 Nest Outdoor Cameras are refurbished, but the Nest Indoor replacement was brand new factory wrapped in retail packaging. 

My last contact with the support personnel that took over for the RMA, I asked them if it was safe to migrate the two apps that were still in the Nest App (as well as add these replacements directly to the Home app) and this was their reply:
"Having the device being around 2019 - 2020, keeping them as standard migrated devices in the Home app (like your other 3 working cameras) is the only way to maintain the stability you currently have."

So that confirms it's the Gemini functionality killing the cameras like I thought.

[clawhamm3r]

It's me again. Against my better judgment I migrated those last two OG cameras to the Home app and did not enable Gemini. Unfortunately, they both started having the loading issues (spinning wheels forever or failed to load entirely) within several hours. I've been down that road and it ended up with 4 dead cameras so I migrated them back to the Nest app and they've been rock solid since. So there's still stability issues for some cameras even without Gemini. Still trying to figure out what's special about my other 3 indoor cameras which have been migrated for four or five months now with zero issues. 

[64bits]

I keep having issues with my cameras 4/5 constantly fails after “upgrading” them to Google firmware, and I’ve run out of options how did you make your complain?

[clawhamm3r]

I opened a chat on the google support website to create a case. 

[Ahughes257]

Same thing, ever since devices have been migrating ive had constant issues with the doorbell, leading to multiple missed delivery where no notification was push to the home speakers! 

[thomie]

What I have noticed is that it has been more than a month since the latest update of the Google home app was released. Usually its about 3 weeks between updates. I hope this means they are working on a fix and push it out with the next update. 

[Rogen7]

Exactly the same issue with my Google camera and doorbell setup. Google support have been utterly useless as always.

Decision made to shift to a different Camera system setup and avoid this plague for good.

[alitgreen]

Will you be going with a camera that still works within the Google Home ecosystem? If so, let me know which you go with. 

[Aridroid13]

Google cambio sus políticas y ahora solo puedes ver 1 camara en vivo. Tengo 3 y si no pago Google Home premiun. No puedo ver en vivo a 2. Me parece un abuso. Las usaré con diferentes cuentas cada una hasta que se daño en y cambiaré a otro sistema. Es un abuso por parte de Google. Ellos están sellando con clavos su ataud. 

[Bud79]

Que lastima.

[Tahomaknights]

Same boat for me. Three neet gen 1 indoor cams and a google nest hub max simply bricked after migration. So ridiculous. 

For context, I’m an IT support specialist so i know my way around a network and troubleshooting hardware/software. I even replaced my netgear nighthawk router with a tp link WiFi 7 mesh system in the slight chance that upgraded connections throughout the house would help. The cams connect and give push notifications but show no live feed whatsoever. 

The migration was completely botched and I find it suspicious that they are not admitting there is an issue. I’m likely going to switch my home all my cameras to ring as my ring cameras (doorbell and two floodlight cams) work perfectly. 

Also I can’t connect to my nest thermostat anymore. Lost tha function too. But at least my outdoor sconces still work in the google home app. What an absolute joke. 

[louie444]

Nest is junk. Google doesn't care or they would respond to all the negative comments. Someone from Google Help us please.

[debidew10]

I also lost connection to my Nest doorbell, thermostat and 1st generation wired indoor camera. It's insane!!!

[h2oskibadger]

Same problem. I migrated a Nest Outdoor cam from the Nest app to Google Home when I changed out my Nest Gen 1 thermostats to newer models. Everything seemed fine during and right after the transfer. Then the next time I went into the Google Home app and ever since it says Device Offline.

[h2oskibadger]

Knock on wood, my outdoor can has been working consistently for the last couple weeks. I did nothing to get it working. I just noticed I had a live feed again one day.

[PB123]

Every camera I migrated from nest app to google home app stopped working, no other change other than the migration - Google completely buggered my camara's and migrating them back to Nest does not work.  I have tried everything I can think of, no change.  I'm going to throw all six of my camera's which have worked perfectly well till I migrated them and move to some other product.  Well done google you made a good proper mess of Nest.

[Cobiwan]

Let us migrate BACK to the Nest app!

[louie444]

Yes i agree would be the right thing to do

[Avris27]

This might sound crazy, but I was able to get the camera to display live feed by "flipping the camera 180 degrees".

[Kaissandei]

At least I know it’s not just me. This is my fault. I should’ve known better than to migrate. My two outdoor cameras have worked flawlessly for over 4 years in the Nest app. Now I get Live Video Unavailable a few hours after every reboot. 

[Griffinlord]

Same problem with my house camera been more than a month now.

[Elanc]

I’ve had the same problem since transferring my camera from Nest to GH a couple of weeks ago. It always claims that the camera is unavailable. If I return to the app about 15 minutes later the camera reappears.  There is nothing wrong with my equipment. Also, the night vision is messed up. It no longer activates the IR light, and during the day it no longer has color. 

[h2oskibadger]

Same here regarding the IR light. I found that if I had night vision activated, the image is always black and white. But in auto mode it is color during the day. But at night, is just a dark image. I used to be able to see my entire front entryway area quite clearly at night when using the nest app. 

[thomie]

Im already more than a month dealing with this problem (first camera is unavailable and then goes offline). I've tried everything possible: restarting camera, restarting router and modem, reinstalling google home app, camera back to factory settings and reïnstalling camera again. Nothing works: after few hours of the camera working normally same problems again. I've had numerous times contact with Google by email and telephone. They act like the problem is on my side and say "warrance has expired" so they can do nothing. That are "the rules"...  I say: **bleep** the rules! If you break something, you fix it. Period!

[Kaissandei]

Of course it’s not their problem even though people all over are having the same issue. Zero issues on Nest but the moment the software changes there’s a problem. Why do I feel like this is their way of trying to get people to upgrade their cameras? Well jokes on them. I’m so unhappy with all my Google products now. As they stop working we will be replacing with a different brand. They keep pushing away customers by not listening or fixing. They broke the minis over a year ago and even the Gemini upgrade didn’t fix it. 

[tmer]

Well it's been well over a month for my two cameras so I tried to add them again to Google Home (Can't add them back to Nest App where they worked great, because I migrated them to Google Home and they won't allow a reversal). When I plug them in, I get a notice from my router that a new device has been added to my Wi-Fi network but when I try to add them on Google Home It says, "couldn't connect to Wi-Fi". This make no sense since my network already tells me they are connected. Anyone think they will ever respond? 

[drewbucket20]

This is our guy who runs Google Nest https://www.linkedin.com/in/rishic1

[TSMITTY72]

I have the same issue, I’ve been rebooting it before I leave home just so it’ll work for a few hours but it definitely doesn’t last it’ll say camera unavailable and then offline smh! So very frustrating if we all know it’s a problem they **bleep** sure know it is and it needs fixed I mean how hard could it be to patch an update into the software? I just purchased a few Blink cameras I’m over it! Good luck to everyone!

[cocosf]

Has anyone found a solution to this? I finally clicked to migrate my Nest Outdoor Cam over to Google Home after getting the pop-up request from Google to do so so many times, and the camera immediately stopped working. This is at a location where I do not live, so cannot physically reset the camera. But I would like to be able to monitor the camera feed remotely. Any help appreciated.

[Slack0logy]

I did bring the two first gen indoor wired nest cams back to my home, as I was using them in a Google home environment in my RV. Removed them from all accounts and started over. They will get as far as connecting to the Wi-Fi and then we'll collapse and have start over. So there is no fix, after Google insisted on migrating these very costly cameras over to the Google home, I feel we were duped and Google just does not want to support them, forcing anyone to spend ridiculous amounts of money on new equipment. It's disgusting on their part and they should be held to account.