Camera offline since transferred to Google Home

[svb321]

I've searched the posts to see if I can find my problem, but I can't find it anywhere. I have a Google Doorbell and two Google Cams. They're all wired (power connected). The lights on all three devices are green. However, I can't see live video through the Google Home app. This has been happening since I transferred the doorbell from Nest to Home. The devices seem to be working fine, as I receive motion notifications. I can also watch recorded clips. However, none of them show live video anymore. Google Home says the camera is offline and displays a black screen. The devices are listed and connected on my router, so everything seems fine regarding connectivity. Even when someone rings the doorbell, the lights on the doorbell turn on correctly. It just doesn't transmit the signal to my speaker that someone has rung the doorbell. It's been like this for a while now; I just want to be able to see live video again. What can I do? This is very annoying.

[clawhamm3r]

I actually just realized which cameras are dead in my set up. It's all of the OG Nest cameras that I opted into the Gemini summaries/insights feature, which is all of my outdoor and non-sensitive indoor rooms. I did not opt the ones in my kid's rooms and play room, etc. for privacy reasons, and those are all still functioning like normal in the Home app.

[Ahughes257]

Same thing, ever since devices have been migrating ive had constant issues with the doorbell, leading to multiple missed delivery where no notification was push to the home speakers! 

[thomie]

What I have noticed is that it has been more than a month since the latest update of the Google home app was released. Usually its about 3 weeks between updates. I hope this means they are working on a fix and push it out with the next update. 

[Rogen7]

Exactly the same issue with my Google camera and doorbell setup. Google support have been utterly useless as always.

Decision made to shift to a different Camera system setup and avoid this plague for good.

[alitgreen]

Will you be going with a camera that still works within the Google Home ecosystem? If so, let me know which you go with. 

[Aridroid13]

Google cambio sus políticas y ahora solo puedes ver 1 camara en vivo. Tengo 3 y si no pago Google Home premiun. No puedo ver en vivo a 2. Me parece un abuso. Las usaré con diferentes cuentas cada una hasta que se daño en y cambiaré a otro sistema. Es un abuso por parte de Google. Ellos están sellando con clavos su ataud. 

[Bud79]

Que lastima.

[Tahomaknights]

Same boat for me. Three neet gen 1 indoor cams and a google nest hub max simply bricked after migration. So ridiculous. 

For context, I’m an IT support specialist so i know my way around a network and troubleshooting hardware/software. I even replaced my netgear nighthawk router with a tp link WiFi 7 mesh system in the slight chance that upgraded connections throughout the house would help. The cams connect and give push notifications but show no live feed whatsoever. 

The migration was completely botched and I find it suspicious that they are not admitting there is an issue. I’m likely going to switch my home all my cameras to ring as my ring cameras (doorbell and two floodlight cams) work perfectly. 

Also I can’t connect to my nest thermostat anymore. Lost tha function too. But at least my outdoor sconces still work in the google home app. What an absolute joke. 

[louie444]

Nest is junk. Google doesn't care or they would respond to all the negative comments. Someone from Google Help us please.

[h2oskibadger]

Same problem. I migrated a Nest Outdoor cam from the Nest app to Google Home when I changed out my Nest Gen 1 thermostats to newer models. Everything seemed fine during and right after the transfer. Then the next time I went into the Google Home app and ever since it says Device Offline.

[PB123]

Every camera I migrated from nest app to google home app stopped working, no other change other than the migration - Google completely buggered my camara's and migrating them back to Nest does not work.  I have tried everything I can think of, no change.  I'm going to throw all six of my camera's which have worked perfectly well till I migrated them and move to some other product.  Well done google you made a good proper mess of Nest.

[Cobiwan]

Let us migrate BACK to the Nest app!

[louie444]

Yes i agree would be the right thing to do

[Avris27]

This might sound crazy, but I was able to get the camera to display live feed by "flipping the camera 180 degrees".

[Kaissandei]

At least I know it’s not just me. This is my fault. I should’ve known better than to migrate. My two outdoor cameras have worked flawlessly for over 4 years in the Nest app. Now I get Live Video Unavailable a few hours after every reboot. 

[Griffinlord]

Same problem with my house camera been more than a month now.

[Elanc]

I’ve had the same problem since transferring my camera from Nest to GH a couple of weeks ago. It always claims that the camera is unavailable. If I return to the app about 15 minutes later the camera reappears.  There is nothing wrong with my equipment. Also, the night vision is messed up. It no longer activates the IR light, and during the day it no longer has color. 

[h2oskibadger]

Same here regarding the IR light. I found that if I had night vision activated, the image is always black and white. But in auto mode it is color during the day. But at night, is just a dark image. I used to be able to see my entire front entryway area quite clearly at night when using the nest app. 

[thomie]

Im already more than a month dealing with this problem (first camera is unavailable and then goes offline). I've tried everything possible: restarting camera, restarting router and modem, reinstalling google home app, camera back to factory settings and reïnstalling camera again. Nothing works: after few hours of the camera working normally same problems again. I've had numerous times contact with Google by email and telephone. They act like the problem is on my side and say "warrance has expired" so they can do nothing. That are "the rules"...  I say: **bleep** the rules! If you break something, you fix it. Period!

[Kaissandei]

Of course it’s not their problem even though people all over are having the same issue. Zero issues on Nest but the moment the software changes there’s a problem. Why do I feel like this is their way of trying to get people to upgrade their cameras? Well jokes on them. I’m so unhappy with all my Google products now. As they stop working we will be replacing with a different brand. They keep pushing away customers by not listening or fixing. They broke the minis over a year ago and even the Gemini upgrade didn’t fix it. 

[tmer]

Well it's been well over a month for my two cameras so I tried to add them again to Google Home (Can't add them back to Nest App where they worked great, because I migrated them to Google Home and they won't allow a reversal). When I plug them in, I get a notice from my router that a new device has been added to my Wi-Fi network but when I try to add them on Google Home It says, "couldn't connect to Wi-Fi". This make no sense since my network already tells me they are connected. Anyone think they will ever respond? 

[drewbucket20]

This is our guy who runs Google Nest https://www.linkedin.com/in/rishic1

[TSMITTY72]

I have the same issue, I’ve been rebooting it before I leave home just so it’ll work for a few hours but it definitely doesn’t last it’ll say camera unavailable and then offline smh! So very frustrating if we all know it’s a problem they **bleep** sure know it is and it needs fixed I mean how hard could it be to patch an update into the software? I just purchased a few Blink cameras I’m over it! Good luck to everyone!

[cocosf]

Has anyone found a solution to this? I finally clicked to migrate my Nest Outdoor Cam over to Google Home after getting the pop-up request from Google to do so so many times, and the camera immediately stopped working. This is at a location where I do not live, so cannot physically reset the camera. But I would like to be able to monitor the camera feed remotely. Any help appreciated.

[Slack0logy]

I did bring the two first gen indoor wired nest cams back to my home, as I was using them in a Google home environment in my RV. Removed them from all accounts and started over. They will get as far as connecting to the Wi-Fi and then we'll collapse and have start over. So there is no fix, after Google insisted on migrating these very costly cameras over to the Google home, I feel we were duped and Google just does not want to support them, forcing anyone to spend ridiculous amounts of money on new equipment. It's disgusting on their part and they should be held to account.

[Kaissandei]

Absolutely feel duped! They knew what they were doing to make our cameras obsolete. They even went up on their cloud subscription prices for video instead of stills. Why would I pay for something that doesn’t even work? They definitely should be held accountable. Replace my cameras they broke with new ones because I won’t be buying them front Google 

[MrMichael]

I gave up and bought an Aqara camera instead. Much nicer quality image, works with Apple home app. Overall better product. 

[Slack0logy]

[Slack0logy]

That's as far as I can get with them, It finds the camera and communicates with it all the way to connecting to the Wi-Fi and then drops.. and I have tried with three different Wi-Fi connections in different places. 100% on Google

[Ahughes257]

Been battling for a while. Returned device to nest app; no luck. 

Removed completely and factlry reset; no luck. 

Just getting nc009 error on re adding to network; says my network isnt allowing it to be added, which is bs as it was added fine and no network change happened. 

Will not get past this error, connects and tests network fine, hits the adding to nest app and breaks. 

The device is completely useless. 

[Elanc]

I had the same problem.  Older 1st Gen camera was migrated from Nest app to Google Home and stopped connecting.  The only thing that would bring it back online for a short while was to power cycle the camera.  My newer cameras have been working fine.  Yesterday I signed up for Google Home Premium so that it would save up to 30 days of monitoring history, and now the 1st Gen camera works.  So basically it's a scam to get people to replace their old cameras or sign up for Google Home Premium.

[Kaissandei]

That’s crazy unethical. I already paid for the expensive camera, I shouldn’t have to buy their service (that they also went up in price on) to make them work again when they worked fine without it. 

[dtedwards]

Are they still working after a few days? Multiple people report that rebooting them makes them work for a few hours. I'm curious if yours working was just temporary with the 30 days of monitoring history.

[Slack0logy]

I absolutely agree Total scam.. maybe they are really feeling The pinch from 𝕏 grok and taking it out on their customers. 😂

[Annoyed13]

So there has been no advancement in the nest cameras working again? 

[tmer]

They told me my two were out of warranty and couldnt be fixed. They did offer me enough money to nearly replace one of them. I took it so I would at least have one working camera. Won’t spend any more of my money on their products. Still have one gen 1 camera that was never transferred to Google home. Working fine. They remind me daily to transfer it. No way! 

[thomie]

How much did they offer if I may ask?

[tmer]

$75.00 credit.

[Alaina92]

They only offered me $50 credit for a similar issue on the Google Wi-Fi system not connecting around the same timeframe 

[thomie]

for how many devices?