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Freddyfred
Community Member

I can't place this camera cause I don't know the original owner to get the e mail and password. Need help

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there Freddyfred, 

Sorry to hear about the issues you're having but I'm happy to look into this for you. 

In order to set up your camera, I would suggest doing a Factory Reset on the device. 

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Bee_F_Kay
Community Member

Hey, at least it isn't Amazon Blink!  If you don't have the login/password to the subscribed account hosting the devices, you CAN'T just reset them.  The original owner has to delete them from their profile in order to release them. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS