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Apps / Account

Blog Posts

Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

how to Download the Google Home App 2023 with new phone to use

new Hardrive and Router on my Windows 10 Computer. I do not have the Google Play Store App ;installed and understand that I cannot download it, but I need to download the Google Home App to update my my new WiFi Name and Password to my Google Home De...

Michael20 by Community Member
  • 140 Views
  • 1 replies
  • 0 kudos

Sign in notification for managed account

There seems to be no way to permanently dismiss this sign in prompt on Home App launch for my child's managed school account that is logged in on my phone to check and complete homeowork. The notification reads "sign-in request" and shows the organiz...

SeeBee67 by Community Member
  • 114 Views
  • 0 replies
  • 0 kudos

Nest / Home Info Problem

I have two "Homes" defined in the Nest App, both of which have Nest Thermostats.In "Nest Settings / Home Info" I can set the address for one of the Thermostats, but the other doesn't have an input field for me to add the address? This then stops the ...

lankylad by Community Member
  • 115 Views
  • 0 replies
  • 0 kudos

Govee led lights offline

I have been using my Govee strip lights with my app, however they have stopped working and show offline, I have unlinked and re connected still show offline, I have removed completely and added again however same happens.Have same issues with 2 sets ...

Maxfx by Community Member
  • 743 Views
  • 3 replies
  • 0 kudos

Account Linking (Google Home)

When attempting to link Merkury Smart Home to Google Home it says account link successful then immediately says no compatible devices found. I've attempted uncoupling the accounts via Google Accounts, clearing cache for both apps, and relinking but i...

Download the Google Home App

I have installed a new Hardrive and Router on my Windows 10 Computer. I do not have the Google Play Store App ;installed and understand that I cannot download it, but I need to download the Google Home App to update my my new WiFi Name and Password t...

Resolved! Nest cameras

I am using 3 Google cams and 14 NEST cams (not Dropcams) in my Google Home App. The continuous recording works with the 3 Google cams but all the NEST cams only record when triggered. They do continuous recording in the NEST app but not in the Google...

Watzi by Community Member
  • 677 Views
  • 7 replies
  • 0 kudos

How to remove user from Nest app access

There is a person listed as having 'full access' ion the nest app. They are not the owner, I am the owner. I want to remove the person but there is no way to do so. It says that all members are now managed through the Google Home app. However, I am t...

Beware linking Tuya/Smart321 accounts via the iPhone apps

Beware linking Tuya/Smart321 accounts to Google Home via the iPhone apps. When I did this for a home shared with my wife, the devices all appeared as “offline”. They were working perfectly according to the Smart Life app and Amazon Alexa. The solutio...

JrrArky by Community Member
  • 1024 Views
  • 0 replies
  • 0 kudos
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