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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4318 Views
  • 0 replies
  • 5 kudos

Resolved! "Timeout" when pausing casts from phone to speakers

HiHope someone can answer/help with this. I use my phone to cast podcasts and music to speakers. But sometimes the Chromecast "connection" stops when I have paused the podcast/music. And I have to "restart" the casting to the speaker/group again. Thi...

ugreen13 by • Community Member
  • 1111 Views
  • 10 replies
  • 0 kudos

Unable to logon to Nest account

I am not able to get Nest to send a reset password to my email address. (# ) I have been using the user name (# ) and the password but I am either locked out or for some reason the password isn't working.

mrb767 by • Community Member
  • 400 Views
  • 2 replies
  • 0 kudos

Nest thermostat account issues

I have 2 nest accounts for 2 homes ( control4 wouldn’t work if all stats on one account) To change homes I have to log out of one nest account than back in using the other email. How do I get both accounts on my iPhone - going to Google confused my c...

skipdmsi by • Community Member
  • 578 Views
  • 5 replies
  • 0 kudos

Resolved! Add Google Home Panel to Google TV

I have a Sony Bravia X90J that is a Google TV that I cannot get the Google Home panel to show up. I am in the Google Home Public Preview, The panel has previously shown up, but now no longer does. My reason for wanting to see this is because I recent...

Stuck on 'looking for devices'

I had a google speaker/screen and doorbell all connected and working, then my wifi got changed. Now i can't connect the devices.I have gone in to the devices in google home and 'forgot network', I have removed the devices, I have done a factory reset...

Monthly emails

Morning everyone ,i have a Nest E ,its great,i used to get emails to my Gmail email account every month saying about my usage, it stopped ages ago infact no emails regarding Nest at all, toggle on as far as i can see blue light up any other suggestio...

MRTCB by • Community Member
  • 1033 Views
  • 12 replies
  • 0 kudos

Control de dispositivos hogares distintos

¿Por qué puedo activar y desactivar dispositivos del hogar B desde el hogar A en la aplicación Google Home y viceversa, si ambos están configurados como ubicaciones y hogares distintos?

Lordbjorn by • Community Member
  • 240 Views
  • 1 replies
  • 0 kudos

Home app camera issues on home network

I’m using a Nest Wifi Pro to stream a Nest Cam (indoor, wired) for monitoring my child on my phone or Nest Hubs. Recently, I’ve encountered an issue where the app fails to refresh, showing “Unable to communicate with your network” or “Router is offli...

yoshinobu by • Community Member
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Camera Live stream

Can we get a new category in the Home App where we can choose what we share and not just give full access to every member?! I would like to enable SOME people to view my cameras.. but not be able to change settings or accidentally remove something fr...

Resolved! Caller does not have permission

I’m struggling to set up Google Nest thermostat. Followed all instructions but got blocked by “the caller does not have permission”. What can I do?

JennyBean by • Community Member
  • 4248 Views
  • 12 replies
  • 0 kudos
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