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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7240 Views
  • 0 replies
  • 7 kudos

Unable to remove old Honeywell thermostat from Google Home app

I have an old offline thermostat that was connected through third-party services still on my Google Home app after 2 years of not using. I’m unable to click Unlink from Honeywell because it is greyed out when I open the thermostat in the app. I would...

ragonz13 by • Community Member
  • 860 Views
  • 3 replies
  • 0 kudos

Unable to change TV name

I have a Philips Android TV and it used to be called "TV" in Google Home. I had to set it up again after an update from Philips and it is now showing as the model number of the TV as its name. I want to change it back to "TV" but when I do it it neve...

SieraZ by • Community Member
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Hacked on iPhone

someone created a Nest account in my name and I don’t have permission to login and use it and someone is remotely connected to my phone and controlling and monitoring it.

ARA89 by • Community Member
  • 456 Views
  • 1 replies
  • 0 kudos

Google Home app - Can't add music provider

On iPhone XR running latest operating system and latest version of Google Home app, the option "More music services" doesn't appear. Only option is YouTube or "no default Provider". I have Spotify premium and am signed into in on the same device on s...

Google Home Automation stopped working for Shades

Hi Team, I used to have configured our morning routines to open ours shades (Connected via Smartthings (integrated with Connector app) and it has been working for years but suddenly started noticing when the routines starts at some point says "unable...

ascernas by • Community Member
  • 875 Views
  • 3 replies
  • 1 kudos

Chromecast Gen 2 Not Working Again

I have performed a Factory Reset on the Chromecast device. I have uninstalled and then reinstalled the Home app. The issue remains the same. The Chromecast waiting screen shows up on TV, the Home app says it's offline. When on an app (YouTube for ins...

Nachoman by • Community Member
  • 1025 Views
  • 3 replies
  • 1 kudos

Cannot find htd home audio as a skill when adding devices

This is a skill you previously had listed but no longer shows up on your list. This skill is extremely important to my home setup. I know the company (Home Theater Direct) has been trying to contact you to get this resolved. Can you please resolve th...

Incorrect light colors with Philips Hue lights.

I have a routine that sets my Philips Hue light colors to Dark Red (completely red color, with zero green or blue channels). I have noticed that often it randomly sets some lights to orange-red instead (green and blue channels are small, but non-zero...

Marha01 by • Community Member
  • 1825 Views
  • 4 replies
  • 0 kudos
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