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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5222 Views
  • 0 replies
  • 7 kudos

Google Nest Aware Billing

I have been double charged for Nest Aware for the last 2 years. I called a week ago and talked to a representative who said the $240 charge for February 2025 would be refunded but it never was. I would like them to refund the extra $240 I paid in Feb...

csoler79 by Community Member
  • 705 Views
  • 6 replies
  • 0 kudos

Option to use presence for an automation is not available

I am trying to setup automations using presence sensing. I have enabled the presence sensing in settings, as well as, the requirement to "Always Allow" location sharing. I have also done this on my wife's phone (android), which is the only other devi...

Can not log in to Nest Via PC

Hey everyone,I wanted to share an issue I've encountered while trying to migrate my Nest Aware account to my Google account. Recently, I attempted to log in, but when I clicked the "Forgot Password" button, I ran into a major hiccup: the system sent ...

Google home panel gone

Hi everyone, I have a X90l television in my living room. I also have an x85r in my bedroom.These are both Sony's and they both have Google TV built into the TV as its operating software. Both of them have had the Google home panel accessible in the s...

cannot stream my nest camera to my vizio tv

I have nest outdoor wired cameras, 1 nest camera with motion lights, 1 nest doorbell with camera. I have the nest app on my Iphone, I also have the google home app on my Iphone. I have a chromecast device 3rd gen or older connected to my vizio tv. Fo...

pcirwin by Community Member
  • 288 Views
  • 1 replies
  • 0 kudos

Nest camera no longer accesible

I can no longer log into my Nest App as I do not use gmail, have not yet migrated my account. When I login Nest is supposed to send an authentification code to my email but it never comes.

elloyd12 by Community Member
  • 225 Views
  • 1 replies
  • 0 kudos

restore my nest hub

I mistakenly disabled my nest hub for my current location when trying to disable it from my old location. I’ve forgotten how I did this and need help where to go in the phone to restore access, please.

devoncro by Community Member
  • 245 Views
  • 1 replies
  • 0 kudos

google home app no longer shows heat balance settings

Just now updated Google Home app to vers 3.29.103. I can now no long see the heat pump balance settings under temperature preferences. Nothing was changed on Nest Thermostat or wiring. It worked fine on app version I had previously.

bill46 by Community Member
  • 512 Views
  • 5 replies
  • 0 kudos
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