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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6883 Views
  • 0 replies
  • 7 kudos

Hacked on iPhone

someone created a Nest account in my name and I don’t have permission to login and use it and someone is remotely connected to my phone and controlling and monitoring it.

ARA89 by • Community Member
  • 440 Views
  • 1 replies
  • 0 kudos

Google Home app - Can't add music provider

On iPhone XR running latest operating system and latest version of Google Home app, the option "More music services" doesn't appear. Only option is YouTube or "no default Provider". I have Spotify premium and am signed into in on the same device on s...

Google Home Automation stopped working for Shades

Hi Team, I used to have configured our morning routines to open ours shades (Connected via Smartthings (integrated with Connector app) and it has been working for years but suddenly started noticing when the routines starts at some point says "unable...

ascernas by • Community Member
  • 854 Views
  • 3 replies
  • 1 kudos

Chromecast Gen 2 Not Working Again

I have performed a Factory Reset on the Chromecast device. I have uninstalled and then reinstalled the Home app. The issue remains the same. The Chromecast waiting screen shows up on TV, the Home app says it's offline. When on an app (YouTube for ins...

Nachoman by • Community Member
  • 1016 Views
  • 3 replies
  • 1 kudos

Cannot find htd home audio as a skill when adding devices

This is a skill you previously had listed but no longer shows up on your list. This skill is extremely important to my home setup. I know the company (Home Theater Direct) has been trying to contact you to get this resolved. Can you please resolve th...

Incorrect light colors with Philips Hue lights.

I have a routine that sets my Philips Hue light colors to Dark Red (completely red color, with zero green or blue channels). I have noticed that often it randomly sets some lights to orange-red instead (green and blue channels are small, but non-zero...

Marha01 by • Community Member
  • 1746 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV (4K) not downloading any Apps

Hello, I recently purchased a new Chromecast with Google TV, and had so much difficulty in setting it up (everytime I finished, it said error and suggested a factory reset; I thought it would stay on that endless cycle) that I almost concluded the pr...

Google home says philips lock pin is incorrect

I have a philips lock successfully connected to Google home. When I try to lock the lock, Google home asks for a pin. Even though I have verified the pin through the philips app, google home says the pin is incorrect. I tried unlinking and relinking,...

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