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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5169 Views
  • 0 replies
  • 7 kudos

Connecting to Homey Pro

Hi,After connecting mij Homey Pro to the Google Assistant, almost all my devices are connected and showing in the Google Home App.One problem though, all my sensors (Door-/Windowsensors) appear with the wrong status (Open)In reality, all the doors an...

ToemPoes_0-1740684677599.png
ToemPoes by Community Member
  • 638 Views
  • 3 replies
  • 0 kudos

Cannot log into nest from one of two devised

HELP! I cannot access my Nest from one of two identical iPhones. I've tried resetting the password, but it says it's sending a verification code that never arrives. I do not want to change passwords since it still works on one device. Both are update...

Nest display

How can I get my display to record?

Jennykg1 by Community Member
  • 284 Views
  • 1 replies
  • 0 kudos

Google Nest Aware Billing

I have been double charged for Nest Aware for the last 2 years. I called a week ago and talked to a representative who said the $240 charge for February 2025 would be refunded but it never was. I would like them to refund the extra $240 I paid in Feb...

csoler79 by Community Member
  • 702 Views
  • 6 replies
  • 0 kudos

Option to use presence for an automation is not available

I am trying to setup automations using presence sensing. I have enabled the presence sensing in settings, as well as, the requirement to "Always Allow" location sharing. I have also done this on my wife's phone (android), which is the only other devi...

Can not log in to Nest Via PC

Hey everyone,I wanted to share an issue I've encountered while trying to migrate my Nest Aware account to my Google account. Recently, I attempted to log in, but when I clicked the "Forgot Password" button, I ran into a major hiccup: the system sent ...

Google home panel gone

Hi everyone, I have a X90l television in my living room. I also have an x85r in my bedroom.These are both Sony's and they both have Google TV built into the TV as its operating software. Both of them have had the Google home panel accessible in the s...

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