Thermostat showing offline; internet provider reset router and confirmed connected.

[Wdcristi]

Nest thermostat showing Offline for ~2 days. Contacted Internet provider and connection is good. He sent a router reset signal and upon completion, the router successfully connected. Both Nest Thermostat and Ring Camera remain offline. Is there a way to send a remote reset to the thermostat?

[Jeremyg]

Hi @Wdcristi!

Thanks for reaching out to the community. I am sorry to hear that your thermostat is offline, but no need to worry; help is here. I am aware that you have reset the router and confirmed it is connected. I need to know a few things about your thermostat in order to provide you with a better resolution.

• What Nest thermostat model do you have? For your reference, you can check out this article on how to tell which Nest thermostat you have.
• Does the thermostat display show any error codes or messages?
• When did the issue first occur?
• Is your thermostat still offline? 
• Is your network 2.4 GHz or 5 GHz?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.