@GNestRipoff
Do you by any chance have a 1st gen Nest Aware subscription AND a 2nd gen Nest Aware subscription? Judging from other posts in this forum, it seems that when customers switch from a 1st gen Nest Aware subscription to a 2nd gen Nest Aware subscription and fail to immediately cancel their 1st gen Nest Aware subscription, they lose access to the 1st gen subscription and can't cancel it.
The 1st gen subscriptions are accessed here: https://store.nest.com/account/subscriptions. If you are on the 2nd gen Nest Aware subscription (as we have been since 2020), you can't get to that page and instead are automatically rerouted to the 2nd gen Nest Aware subscription page (https://store.google.com/subscriptions).
On top of that, it also seems, judging from other posts, that Google Nest Support for some reason cannot access a customer's 1st gen subscription AND 2nd gen subscription, and therefore cannot easily help the customer.
You could try contacting Support again to see if that's what's happening in your case:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
