nest app - cannot login

[chris2040]

not receiving the verify identity email code

[MplsCustomer]

@chris2040 

Is it possible that you are somehow inadvertently trying to log into the Google Nest app with a different username than the one you were previously using? That would explain why you can't log in AND, since Google Nest would have no record of the incorrect username (email) in its system, why you're not receiving a verification email.

[jenniffert]

Hi chris2040,

Thanks for posting here in the community! I understand how inconvenient it is since you're receiving the verification email code to log in to the Nest app. Help's here!

Given that you mentioned not receiving the email code to verify your identity, it appears you're not receiving the two-step verification code to access the Nest app. Could you please confirm this, and is your Nest account already migrated to the Google Home app?

For now, you can check out this helpful article to get more tips: Troubleshoot Nest app sign-in issues.

I also appreciate your input, @MplsCustomer.

Keep me posted.

Best regards,

Jenniffer