11-14-2022 12:52 AM - edited 11-14-2022 12:57 AM
I have a problem I'm trying to resolve, I open home app and see my devices, but can only open settings, I am unable to control them via my device, I have other devices owned by family members that are able to control devices and see status, I can control the devises using google voice assistant but want to also control via the device buttons
11-17-2022 11:12 AM - edited 11-17-2022 11:13 AM
Hi Nick_75au,
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: is it happening to all your devices? Were there any recent changes made before the issue started? What is the make and model of the phone that you are using for your Google Home app? What steps have you tried so far?
You can check if your Google Home app needs updating by going to the App store if it's an iPhone or Playstore if it's android. If it's already up to date you can uninstall and reinstall the Google Home app, then observe if it will make a difference.
Let me know how it goes.
Thanks,
Juni
11-17-2022 10:20 PM
Hello Juni,
11-18-2022 12:55 PM
Hey Nick_75au,
I'm happy to see that things are working well for you. Before marking this as resolved, let's give it a few days to see if things stay working. I'll touch base after the weekend, but if you have any other questions, just let me know.
Thanks,
Jeff
11-21-2022 02:20 PM
Hi all,
As we got our resolution here, I'm going to mark this one as resolved in the next 24 hours. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to let me know before the lock.
Thanks,
Jeff