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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 8846 Views
  • 0 replies
  • 8 kudos

Google home app

Google home is not in the app store . What now?

Yeruult by Community Member
  • 1862 Views
  • 6 replies
  • 0 kudos

Missing presence sensing parameter

Hi,My Home app doesn't show the presence sensing parameter. I don't see any information related to missing setting in the current doc.My current setup is:Google homeGoogle home miniChromecastSamsung Smart things pairedAlso please note that I am using...

Nge by Community Member
  • 2554 Views
  • 12 replies
  • 1 kudos

Google Home not linking to any accounts

I am unable to link my spotify or my roomba to my account. The spotify acts like it links (goes to the app, i see a little checkmark) but when i return to the home app it does not show as linked. My roomba has a 404 error message when I try to link i...

Google Home states that WiFi is offline but works fine

The topic below (which is now closed) describes my problem exactly. The router reports being offline, but everything appear to be working.I follow the suggest fix with the full power cycle, but nothing changes for me. The Nest Wifi Router is reported...

ymmij by Community Member
  • 360 Views
  • 0 replies
  • 0 kudos

Can't stop my housemate controlling my Spotify

Hi,I play music on my Home speaker via Spotify.My housemate has the Home app on her phone and a Chromecast TV.Whenever I play music it pops up on her Home notifications as if she was playing it. She can see and pause what I'm playing.I've set my sett...

LG Sn9yg not authenticating to device utility

I have a LG SN9YG soundbar I am trying to setup with my phone. Downloaded "LG soundbar" which says I have to setup with Google home first, google home advises have to activate device with device utility first. Once I finally get to device utility it ...

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Lukeizm by Community Member
  • 2035 Views
  • 8 replies
  • 0 kudos

nes tapp on ipad - verification not working

Tried everything.Working on iphone used to work on ipad.Now asks for login. Tried google login but it goes to 2 part security but fails to send anything to my iphone or ipad.Tried help but is way too technical and would take hours to go thru all the ...

Den51 by Community Member
  • 976 Views
  • 4 replies
  • 0 kudos

Home page icons

Android Home page app for tools & utilities is gone & cannot find for wireless/ hotspot icon.

lsbjrnet by Community Member
  • 821 Views
  • 3 replies
  • 0 kudos
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