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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6668 Views
  • 0 replies
  • 7 kudos

We Really Need All The Nest Products Contained in One Ecosystem

It's ridiculous that I continue to split my nest products between the Google Home App and the Nest App. My specific examples are with the Floodlights + Battery Cameras and not having my Nest Protect in my Google Home App. I don't care which app they ...

Kavoglio by Community Member
  • 751 Views
  • 2 replies
  • 2 kudos

Google Mini cannot complete setup

My Mini has been working for three months with out issue. However, recently power went off and Mini now says that I must connect to Google Home app. I do this yet Mini continues to not work. I have tried to reset and set it up again but I keep gettin...

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mperon by Community Member
  • 891 Views
  • 3 replies
  • 0 kudos

Nest Cam Wired Gen 2 - Can't Mute Audio

Hello. Ive been trying to figure out how to mute my phone when Im streaming from this camera. I can't seem to be able to turn the audio all the way down to mute. The only way I can mute it is if I turn off the microphone and audio recording. I'm hopi...

150dpi by Community Member
  • 6499 Views
  • 15 replies
  • 10 kudos

Google Home not recognising multi-way switches after recent update

Google Home version 2.56.1.11.I have a 2 gang light switch set up in Tuya. Up until 7 days ago both Tuya and Google Home recognized the switches as individual devices and I had these devices associated with 2 different rooms in Google Home. However 7...

Tahi by Community Member
  • 54764 Views
  • 180 replies
  • 19 kudos

Spotify premuim

I have a Spotify premium on a hotmail account. How do I link that account to google home? I’ve been trying for two days now. Help!

Susan78 by Community Member
  • 640 Views
  • 1 replies
  • 0 kudos

Resolved! Google Home App doesn't ring my phone when asked to find it

Hello,Until recently, my Google Home app would ring my phone when asking assistant or any Nest Device "Find my phone."Now, all it does is send a notification to my phone but doesn't ring. Did something change? I'd like it to ring again, and I've trie...

jdaveault by Community Member
  • 5138 Views
  • 15 replies
  • 2 kudos

Daikin Mobile controller not found in Google Home

I was trying to link my new Daikin AC to the google home.There was a guide from Daikin that is compatible to google and instructions on how to link it.https://www.daikinthai.com/product/dmobile/voicecontrol/googlehome/g_manualhowever, when i am tryin...

Karzy by Community Member
  • 1100 Views
  • 0 replies
  • 1 kudos

Trying to link my lg thinq to google home

 if anyone has any suggestions. I've done the following trouble shooting and am still unable to link. 1. reset all devices and account (new passwords)2. Removed tv from lg thinq app and re added

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Willah by Community Member
  • 6659 Views
  • 4 replies
  • 0 kudos

nest yale lock not connecting to nest connect

When white button is pressed all i get is three beeps and no blue light. I have reset to factory , removed and reinstalled nest connect. Light is green on nest connect. This was working just fine until i removed lock to do some door repair and had it...

myred53 by Community Member
  • 1380 Views
  • 6 replies
  • 0 kudos
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