Phone number changed and I can’t reset my Nest account

[Helpplease911]

Phone number changed and I can’t reset my Nest account. Two factor authorization system was set, but my number is changed. Every time I try to login and reset my password, a text message is sent to a number I no longer have. How do I get back into my account?

[Jake]

Hey Helpplease911,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Azarco]

Hey there,

How's it going with your Nest account? Did the shared link above help? 

Thanks,

Alex

[Azarco]

Hello Helpplease911,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex