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Unable to reset Nest password- linked phone number has changed

drhenner
Community Member

I lost my password to the nest app.  I wanted to reset the password but the nest app points to my old phone.  How do I regain access to my nest account?  Is it better to start a new account?  

 

Can I just delete my existing account and create a new account on the same email?  

5 REPLIES 5

pashokkumar
Community Member

Hi, Have you changed the password?

I don't have access to my old phone. New app installed in the new phone and

change passward awladurrahman123 gmail can y can my passward email my email and passward for me i need help send that soon on my email at # send on that email plase thank you i hope reply soon thank you from awladur rahman

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details on how to change your password. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the help, Jake!

 

Checking back in if you're able to visit the link shared above. Let us know by updating this thread, and the Community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi everyone,

 

Bumping in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Alex