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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4270 Views
  • 0 replies
  • 5 kudos

Google Nest Thermostat Bugs&Glitches

Alright here we go for the 50th time of me trying to get a developer’s attention please Whoever is out there I am begging you Fix the thermostat control UI! It is the most glichy thing ever evrytime I want to change the Temperature In the In the Home...

JohnAA by • Community Member
  • 296 Views
  • 0 replies
  • 0 kudos

How to delete Homes when no longer on same network?

I have moved a few times and now have a number of “Homes” on my Google Home app. One would normally open the Home in question, go to Settings and delete it, but I can’t delete the old ones because they cannot be opened when not on their original netw...

BAMBK by • Community Member
  • 1723 Views
  • 1 replies
  • 0 kudos

Trouble Connecting Nest Thermostat to my new phone

My phone was stolen a couple of months ago and since then I have been unable to get the Nest app to install my new phone so I can operate my theremostat from it. How to I get the old phone disconnected and connect the app to my new phone?

Google home routines script

Hello all. I am trying to understand the Google mini and the home routines scripts.for example“hey Google play for example playlist on Spotify” works for an alarm routine.But to randomize the songs I cannot get it working.and I have to put this in as...

Dannyyeoh by • Community Member
  • 1066 Views
  • 3 replies
  • 0 kudos

App Camera Freezing

Please can someone let me know if there has been a solution to this issue? Seems a lot of people are experiencing but I cannot find an answer if resolved? Why are we paying for a service that isn’t usable? Please either let us know a solution or at l...

AndreaB by • Community Member
  • 2074 Views
  • 12 replies
  • 0 kudos

Voice control

I have google home setup and have connected my lg air conditioner as a new device. I can see the a/c in the google home app and manually control it from there, but when I attempt to operate it using voice command, I am left with a message which says ...

MIXBM5 by • Community Member
  • 712 Views
  • 3 replies
  • 0 kudos

I lost access to my google account

My phone was lost and whem I tryed to log in to my google account on my new phone it said it didnt reqanize me ID like access to my old google account because it was connected to my google drive and has priceless pictures and contacts that I need

Tj6 by • Community Member
  • 698 Views
  • 3 replies
  • 0 kudos

Family Bell Tasks/Checklist not in app

So i just bought the Google Hub and downloaded the Home app.When i search for the family bell with checklist for my son it's not there.When i follow the right steps Profile Picture - Assistent settings - FamilyBell - i don't have the options for Good...

Sammy84 by • Community Member
  • 362 Views
  • 0 replies
  • 0 kudos
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