Google Assistant recognizes that I have an iphone but won't make it ring

[TMSanders]

I just got a new iPhone 13 pro max. When I ask Google to find my phone it says it is making my phone ring, and names the correct phone, but my phone doesn't ring. I don't have do not disturb on and my phone is not on silence. Anyone know how to fix this? 

[Azarco]

Hey TMSanders,

Thanks for reaching out — let's get this sorted out.

• Make sure your iPhone is connected to mobile data or Wi-Fi
• The phone number has been added to your Google Account
  • Go to https://bit.ly/34i4XMG> Phone> Add recovery phone> follow the steps.
• If the customer has multiple iPhones linked to the Google Account:
  • The notification will be sent to the iPhone which was recently registered.
  • Notifications will not be sent to devices that have not been active in the last 14 days and above.

Best,

Alex

[Azarco]

Hey TMSanders,

Still need help with this? Also, did the troubleshooting steps above help?

Thanks,

Alex

[Azarco]

Hey TMSanders,

Checking back in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex