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Unable to link LG Thinq to Google Home

SofReg
Community Member

Im unable to link LG Thinq to Google Home, what should I do?

Please see the picture bellow.

ss.jpeg

33 REPLIES 33

Azarco
Community Specialist
Community Specialist

Hey SofReg,

 

Sorry if you're having trouble connecting your LG ThinQ on your Google Home, let's check what's going on.

A few checklist:

 

  • Make sure your phone, LG ThinQ devices and Google Home are connected to the same network and within 15-20 feet of your router.
  • Make sure your LG ThinQ devices are properly set up and working on its native app.
  • If everything is checked, please give these steps a try:
     

Give these steps a try:

 

  • Uninstall and reinstall your Google Home.
  • Try using a different phone.
  • Reboot your device and router to refresh the connection.

Looking forward to your response.

 

Thanks,

Alex

SofReg
Community Member

Hello Azarco,

Thank you for your response.

I've given those steps a try but it still not working. 

 

I can control my LG TV with LG ThinQ App without any problem. But Google Home cannot link LG ThinQ App. 

I've searched and it seems so many people have the same problem but no one could solve it yet.

 

I guess it's a communication or programming problem between Google Home and the LG ThinQ App!

 

Do you have any other solution we might try?

 

Thank you!

Azarco
Community Specialist
Community Specialist

Hey all,

 

Sorry for the trouble. 

 

Try linking your LG ThinQ on the Google Assistant app ( not the Google Home app). Try saying" OK google, talk to LG or ask LG" then, follow the next steps. 

 

You can also give these steps a try:

 

Go into your TV settings. Gear Icon (Settings) on remote > All Settings > Connection > Link To Devices for Voice Control > Google Assistant. From there just sign into your Google account and follow the rest of the instructions. It will also give you a bunch of examples you can use to control your TV through your Google Home assistants.

 

Let us know how it goes.

 

Thanks,

Alex

The first option doesn't work, if i give the command to google assistent it only gives search results. Are there any other commands i can give?

The second option doesn't work either, i have not got the option on my tv that you mentioned.

Azarco
Community Specialist
Community Specialist

Hey FortunaBorn,

 

We appreciate your time. Could you try following the steps from this guide? Let us know if that helps!

 

Thanks,

Alex

SofReg
Community Member

Hey,

When following your guide i get this error trying to link LG ThinQ App.

 

Screenshot_2022-06-16-02-30-15-21_680d03679600f7af0b4c700c6b270fe7.jpg

 

Azarco
Community Specialist
Community Specialist

Hey SofReg,

 

I know how it feels when something isn’t working the way it should but since the URL portal used to link your devices with Google Assistant is managed by LG, we'd suggest reaching out to their support team for additional assistance.

Let us know if you have other questions.

 

Best,

Alex

Didn't work...

The guide says that i have to open an app called 'set up tv for google'. I don't have that app on my tv and i can't download it either.

Azarco
Community Specialist
Community Specialist

Hey FortunaBorn,

 

Thanks for trying. We'd suggest contacting LG support for additional assistance. 

 

Regards,

Alex

SofReg
Community Member

Hey Azarco,

Thanks for your answer. Im sorry to say that those steps didn't work either.

When i ask my assistant with voice to talk to LG it shows me a Red LG Icon and when i click on it i got a message from my google assistant saying: We could not find what you are looking for at the moment, please try another time.

 

For the second steps i couldn't find those settings on my LG Oled C1

FortunaBorn
Community Member

Same problem here, troubleshooting options don't work. Have this issue for a year now...

FortunaBorn
Community Member

Extra info: all my tv's are connected to the lg thinq app and this app works fine, so it can't be a problem that is related to my wifi at home.

SofReg
Community Member

I have contacted LG Live Support but they said i have to call their support.

I still didn't get the chance to call. But if anyone here from Germany, here is their support number: 

0800 4544445

 

Azarco
Community Specialist
Community Specialist

Hey SofReg,

 

Thanks for the update. I'll keep this thread open so that we can hear from you once you contact LG support. We appreciate your time.

 

Regards,

Alex

ChristopheD
Community Member

I am having the same problem here. I am going to try what @Azarco mentioned earlier and keep you'll posted. https://bit.ly/2J1ummg

Azarco
Community Specialist
Community Specialist

Hi ChristopheD,

 

Thanks for that. We'll be waiting for your update.

 

Best,

Alex

ChristopheD
Community Member

I tried changing the region and had no luck. This is so frustrating. Another problem my Google account is linked to the India region whereas I'm in the UAE where the TV doesn't have India listed as one of the regions. Not sure about the way forward, does it make sense to change to another country and try?

Azarco
Community Specialist
Community Specialist

Hey ChristopheD,

 

Make sure that your device's language and region is matched on what you have set on your Google Account. Tried changing them and let us know if that helps.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Best,

Alex

ChristopheD
Community Member

Still no luck. I would like to understand if the Google Home services are available in the UAE region?

Azarco
Community Specialist
Community Specialist

Hey ChristopheD,

 

Since Google Home or Google Nest speakers and displays aren't officially supported in UAE, some features may or may not work. Our team is always looking forward to bring more devices to different regions

 

Thanks,

Alex

ChristopheD
Community Member

Which Gulf region is it supported. Accordingly, I can change my country on the TV to get it up and running.

Princesss
Community Specialist
Community Specialist

Hi ChristopheD,

 

Thanks for responding.

 

Listed on this link are the countries where the speakers are supported. Even though you can completely set up the Google speakers in your country, other features of it might not be available to the countries where Google speakers was not launched. Let me know if you have additional questions.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi ChristopheD,

 

We'd like to follow up on this and check if you have seen our response on the previous post? Let us know if you have additional questions so we can answer it for you, otherwise we'll be locking the thread.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex

ChristopheD
Community Member

I have done the whole process from start as a new account and no luck. Seems like Google Home is just not compatibile with LG Thinq. Not sure who can assist here to fix this bug

Azarco
Community Specialist
Community Specialist

Hi ChristopheD,

 

Changing the language on your devices or app is not a guaranteed workaround. We's suggest to contact LG support so that they can explain to you the feature that can work on your country.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

To make sure everything is sorted out — let us know if we can help with anything.

 

Thanks,

Alex

The issue is not sorted. Please get Google to fix this as it's not available in this region.

Jake
Community Specialist
Community Specialist

Hey ChristopheD,

 

I am sorry to hear the device is not supported in your region. I have forwarded these details on over to our Team, as we are always looking to improve our products. I don't have any details on when new countries will be added, but we will be sure to update our users on our social channels. Please let me know if you have any other questions from here.

 

Best regards,

Jake

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We'd like to make sure we answer all your questions before we close the close this thread, let us know if you have additional questions or concerns.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Kind regards,

Alex