Can’t connect Nest to Google Home app

[cllmi]

I’ve been trying to connect the Nest app to Google Home, but on the login screen after selecting Nest connection I only get the option to sign in with a Nest account and not Google account (which is used to register my Nest device).

[GarrettDS]

Hey there, 

Sorry to hear about the issues with that you're having connecting your Nest app to Google Home, I can understand its frustrating but I'm happy to help. 

I would suggest reviewing this article as it has some great information as well as reviewing the migration process as well. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hi there, 

Sorry to hear that you're still having issues with this. The article that was provided indeed has a lot of information that may help with this as it does talk about Migration and what steps you'll need to take. It also talks about troubleshooting as well. I would suggest reviewing that article again as it may help to fix your specific issue. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[cllmi]

Hi,

The provided documentation doesn’t contain a solution for this specific problem.

[GarrettDS]

Hi there, 

Sorry to hear that you're still having issues with this. 

Would you mind letting me know what troubleshooting steps you've taken and what you have tried to fix the issue? Did you read the article that was provided and go through the troubleshooting steps?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[cllmi]

Hi Garrett,

My Nest account was created with my Google e-mail, migration of the account is not needed as my account was made directly with Google account.

I am able to login directly into the Nest application using my Google e-mail, where my purchased device (Nest Protect) is connected.

However when I go to my Google Home application, and add a new connection with Nest, it asks for my credentials. I try and login with the same Google account and it gives me an error that the email does not exist.

My thoughts is it requires a Nest account or a migrated Google account. It seems to be a common issue as I’ve read that a lot of users have the same problem.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS