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Can't connect Philips Hue Light

Bertrand_D
Community Member

‎10-10-2024 09:08 PM

Hi,

 

I'm trying to connect my new Philiphs Hue Light with Google Home App on Android and I've a problem :

  • I have the latest app version
  • I have the latest firmware version on Hue Light
  • I have reinitialized the light with Philips Hue App
  • Google Home has found the light and the process to enrole it started correctly
  • At the end, when GH tries to update the ùight, it says that there is an error (but no information or code about it)

For information, this is a Bluetooth version and the light connects correctly with Alexa.

 

Any help is welcome

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GBD
Bronze
Bronze

‎10-11-2024 09:56 AM

I believe that you'll need to have a nest speaker/hub setup in your Google Home and have it located within Bluetooth range (15') of the bulb before you can successfully set it up in Google Home. If you already have one, try moving it closer during the setup procedure.

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