Can't connect to the lights

[La_Fulana]

I have 3 TCP bulbs already set up on their app. All 3 are online and can be controlled from their app. I've linked my TCP account to my Home, but the bulbs always appear offline in my Home. I always get an error saying "Oops! Can't connect to the lights". If I try to open the individual lights they always show offline / not responding.

I've linked and unlinked the accounts at least 5 times today. 

[GarrettDS]

Hey there, 

Just wanted to hop in here to see if we still needed help on this. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

Best regards,

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS