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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 7118 Views
  • 0 replies
  • 7 kudos

Google Home app shows device offline when I’m not at home.

When I’m at home and my phone is connected to my home network I can see and control all of my devices just fine. However, when I leave the house and am not connected to my WiFi, the google home app shows all of my devices as offline and I can’t view ...

Bdr529 by Community Member
  • 1016 Views
  • 3 replies
  • 0 kudos

play group immediately

Why is it that I cannot cast straight away music to a group?Why do I first have to cast to one device and then only I can cast to a group?Why is it that I cannot have the alarm start casting to a group: the alarm menu shows all devices but I can choo...

Cast homegroup not syncing

Upon pressing the chromecast icon very often the groups don't appear, only the Create Group is to be seen.Many times in the past upon pressing a group button in order to cast music to all devices in the group, the tick boxes on the right would not be...

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Google Home not linking Dreamhome

Google Home won't connect to dreamhome. When I try to connect it just goes to a blank page. Any suggestions on how to fix this?

Andg by Community Member
  • 832 Views
  • 4 replies
  • 0 kudos

GFiber WiFi 6E Router

Same issue as a previous post but Im not impressed with the answer as imo the answer and Google's lack of foresight into the matter is frustrating to say the least. So I have Google fiber (from Google, right?).I had a Nest Pro router that had tons of...

PaulFH by Community Member
  • 925 Views
  • 0 replies
  • 0 kudos

Cannot Login to Nest App

My Nest App has decided that I cannot login. I am using the account that my Nest reports go to and I have tried resetting the password, but the reset email never arrives. I have also tried logging in using my Google account, but that just loops back ...

aileent by Community Member
  • 1389 Views
  • 3 replies
  • 1 kudos

Nest App on iOS keeps going offline

I have a 3 gen nest thermostat, firmware version 6.2-27, that is 12 feet, in line of sight of the router and is connected to the network. I have an iPhone 14 running iOS 18.2.1 with the nest app version 5.80.0. My issue is that over the last year the...

Tddeuel by Community Member
  • 673 Views
  • 3 replies
  • 0 kudos
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