"Can't send invite right now" -- unable to invite my Mom (who has a Google Account)

[Sherry]

I am not able to invite my Mom to a Google Home, though she has a perfectly fine and active Google Account. I get the message "Can't send invite right now" no matter how many times I try.

She previously had access, but had forgotten how to use it, so I removed her and then tried to add her back. It's the adding her back that is not working.  The Google Home is currently shared with five people, including me.

Can someone please suggest some things to try? Thank you.

[DeboraJ]

Hi @Sherry

Thank you for reaching out to the community! I'm sorry to hear you're having trouble adding your mom as a family member on the Google Home app. I understand she had access in the past, and this unexpected issue can be confusing. Don't worry, I can help you resolve it.

To assist you further, I need some information about the issue:

• Have you tried inviting her to a different home within the app?
• Have you noticed if this issue occurs when you invite other members?

I'll be ready to assist you as soon as you provide this information.

Best regards,

Debora

[Sherry]

Hi Debora. Thank you very much for replying.

I am able to add my Mom to a different Home. I am not able to add my sister to the Home I'm trying to add my Mom to. So it's something to do with the Home and not with my Mom. There used to be a limit of six people. There are only five with access, but maybe it is still counting my Mom even though she was removed. I don't know. If you can help me figure this out, I would appreciate it!

[DeboraJ]

Hi @Sherry

Thanks for sharing that! I appreciate it. To confirm if we're running into a member limit issue, even though you said it was six people before, let's try this. Apps can sometimes have quirks. Please follow these steps:

First, let's remove an existing member temporarily. Don't worry, you can re-add them later. This is just for testing purposes.

To remove a member, follow these steps:

• Open the Google Home app.
• If you have more than one home, tap "Favorites."
• At the top, select the home you want to edit.
• Tap "Settings."
• Under the home name, tap the profile icons of the people in the home.
• Select the profile icon of the person you want to remove.
• At the bottom, tap "Remove this person.”

After completing these steps, please try adding your mom's account to your app again. If you need a reminder on how to invite a family member, here's a helpful link. Just click the highlighted text.

If adding her account works this time, it indicates your home has reached the participant limit. If it still doesn't work, please let me know, and I have further troubleshooting steps for you.

Best regards,

Debora