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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6551 Views
  • 0 replies
  • 7 kudos

Nest App on iOS keeps going offline

I have a 3 gen nest thermostat, firmware version 6.2-27, that is 12 feet, in line of sight of the router and is connected to the network. I have an iPhone 14 running iOS 18.2.1 with the nest app version 5.80.0. My issue is that over the last year the...

Tddeuel by • Community Member
  • 627 Views
  • 3 replies
  • 0 kudos

Hub vs Mini speaker

THIS just started this month. How is this even possible? I asked my Google mini what the temperature was and got the correct answer. I asked a follow up question what would it be at midnight and got the correct reply. I asked the same question to my ...

duglop by • Community Member
  • 799 Views
  • 4 replies
  • 0 kudos

Can't remove offline tapo bulb from home

Hi my Tapo bulb recently decided to not work so I readded it to Tapo app and then home. Now I have an entry for the same bulb that works as usual but a duplicate device in home that says it's offline and I can't get rid of it.Any solutions gratefully...

Taff_D by • Community Member
  • 896 Views
  • 6 replies
  • 1 kudos

Resolved! Wifi category disapear in google home app

Hi have a nest router and 3 acces point. All work great since 2021. I use them into the google home app. This morning , i tried to creat a group on the wifi by the google home app, but i dont find the wifi in the app. The google home app inbox show t...

Dmarquis by • Community Member
  • 572 Views
  • 2 replies
  • 1 kudos

Can't remove LEDVANCE SMART+ Bulb from Google Home

Dear CommunityI'm desperately trying to remove a LEDVANCE SMART+ Bulb form my Google Home. The Bulb was connected through Bluetooth SMART+ therefore there is no connector or linked service which I can remove. Opening the Device in Google Home simply ...

comlab by • Community Member
  • 586 Views
  • 3 replies
  • 0 kudos

Resolved! "Timeout" when pausing casts from phone to speakers

HiHope someone can answer/help with this. I use my phone to cast podcasts and music to speakers. But sometimes the Chromecast "connection" stops when I have paused the podcast/music. And I have to "restart" the casting to the speaker/group again. Thi...

ugreen13 by • Community Member
  • 1442 Views
  • 10 replies
  • 0 kudos

Unable to logon to Nest account

I am not able to get Nest to send a reset password to my email address. (# ) I have been using the user name (# ) and the password but I am either locked out or for some reason the password isn't working.

mrb767 by • Community Member
  • 503 Views
  • 2 replies
  • 0 kudos

Nest thermostat account issues

I have 2 nest accounts for 2 homes ( control4 wouldn’t work if all stats on one account) To change homes I have to log out of one nest account than back in using the other email. How do I get both accounts on my iPhone - going to Google confused my c...

skipdmsi by • Community Member
  • 782 Views
  • 5 replies
  • 0 kudos

Resolved! Add Google Home Panel to Google TV

I have a Sony Bravia X90J that is a Google TV that I cannot get the Google Home panel to show up. I am in the Google Home Public Preview, The panel has previously shown up, but now no longer does. My reason for wanting to see this is because I recent...

Stuck on 'looking for devices'

I had a google speaker/screen and doorbell all connected and working, then my wifi got changed. Now i can't connect the devices.I have gone in to the devices in google home and 'forgot network', I have removed the devices, I have done a factory reset...

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