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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6795 Views
  • 0 replies
  • 7 kudos

Google Home iPadOS App Not Able to Load Cameras Properly

Just recently, on iPad, the Google Home App does not load my cameras properly. They are all just showing a turning, turning, turning. On my phones and on the home.google.com website all is fine.I removed the Google Home App from iPad and added it aga...

Ontario1 by Community Member
  • 6342 Views
  • 49 replies
  • 2 kudos

Resolved! Add a shortcut to my automation/routine

I want to add a shortcut for an automation/routine to the homescreen of my phone.Is it possible?I don't see the option to do this despite help I've found indicating otherwise. I have a Samsung s24 on Google Fi.Here is an example screen of one of my a...

Activity history not loading

The activity feed (recording history) isn't loading if I choose a specific date.Tried on my Samsung s23 ultra and my iPad.Is this a known issue on Google's servers?Why am I paying for the subscription if this doesn't work? 

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Google Home app shows device offline when I’m not at home.

When I’m at home and my phone is connected to my home network I can see and control all of my devices just fine. However, when I leave the house and am not connected to my WiFi, the google home app shows all of my devices as offline and I can’t view ...

Bdr529 by Community Member
  • 960 Views
  • 3 replies
  • 0 kudos

play group immediately

Why is it that I cannot cast straight away music to a group?Why do I first have to cast to one device and then only I can cast to a group?Why is it that I cannot have the alarm start casting to a group: the alarm menu shows all devices but I can choo...

Cast homegroup not syncing

Upon pressing the chromecast icon very often the groups don't appear, only the Create Group is to be seen.Many times in the past upon pressing a group button in order to cast music to all devices in the group, the tick boxes on the right would not be...

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Google Home not linking Dreamhome

Google Home won't connect to dreamhome. When I try to connect it just goes to a blank page. Any suggestions on how to fix this?

Andg by Community Member
  • 799 Views
  • 4 replies
  • 0 kudos

GFiber WiFi 6E Router

Same issue as a previous post but Im not impressed with the answer as imo the answer and Google's lack of foresight into the matter is frustrating to say the least. So I have Google fiber (from Google, right?).I had a Nest Pro router that had tons of...

PaulFH by Community Member
  • 898 Views
  • 0 replies
  • 0 kudos
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