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Can't get my nest camera to work after getting different internet password

Cindyclaire
Community Member

After upgrading  our home internet,  with new password can't  get our nest Camara to reconnect 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Cindyclaire 

To update Wi-Fi settings on Google Nest's cameras and doorbells, the basic process is to remove them from the Google Nest app or Google Home app (as appropriate) while you are still on your old Wi-Fi network, then do a factory reset (https://support.google.com/googlenest/answer/9252162), and then reinstall them in the Google Nest app or Google Home app after you are on your new Wi-Fi network. See the post below.

This process is cumbersome enough that Google Nest's recommendation when getting a new router or modem is this:

"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before."

https://support.google.com/googlenest/answer/9223711

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@Cindyclaire, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

I appreciate your input, @MplsCustomer

 

Best,

Zoe