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Can’t install my nest cameras after I removed them, reset them and now won't install

Kmoore2800
Community Member

After removing my ten cameras I created a new Google home account. When I try to install the cameras with Google Home they say you must install in NestW App, when I try that Nest says install in Google home, Its in a loop! I have ten cameras down right now, please HELP

2 REPLIES 2

mccs02
Community Member

I have the same problem.  Can't reconnect nest or google cameras

 

MplsCustomer
Bronze
Bronze

@Kmoore2800 

Which app you use depends on which cameras you have;  see this Help topic:

https://support.google.com/googlenest/answer/9293657

Have you done a factory reset for each camera?  See this Help topic:

https://support.google.com/googlenest/answer/9252162

Do you have the latest versions of the Google Nest app and the Google Home app?