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Can't link xiaomi home and google home anymore

Kamoulocks
Community Member

Hi,

I'm able to link my xiaomi home account and my google assistant.

When i try, i got a error message that tell me this :

could not reach mi home, please try again.

Tried to reboot the phone, uninstall/reinstall Xiaomi home app and google home app.

It suddenly stop to work so i deleted the link between the 2 account and now i can't make the setup again, always the same error message.

 

Any tips please ?

 

Thank you.

555 REPLIES 555

SpaceMonkey
Community Member

Working, Just tried linking and it gone well finally.
Sweden. 

Filip5578
Community Member

Works now for me too, Croatia.

Emek
Community Member

The problem seems to be fixed now.  Now I have been successful to link my Mi Home devices with the Google home.

I am living in Turkey.

Wil_71
Community Member

Yes, it is working again

FICHI
Community Member

BON ; al 05/11/2021...HANNO RISOLTO!

Aggiornate , tramite "google play" le applicazioni sui vostri dispositivi e tutto torna a posto.

Almeno....così è successo a mè , ora , in Italia 🤗 

Carlos_AL
Community Member

Hi, My Google Home is already working with MI Home in Portugal

FPBXIII
Community Member

It is working again in Southern Spain!!!!

By now, problem solved.

paulnunes
Community Member

Hi i had the same problem and This morning its working when i was doing the login i changed the Language  to portuguese. The country were i live.

 

 

Janph76
Community Member

Update: Mi Home can now be relinked into google home app. Thailand

emfietzi
Community Member

SOMEONE FOR CHINA ? HAS THE SAME PROBLEM ?

Bii
Community Member

Unbelievable. This would be the fastest fix by Google ever.

klavier888
Community Member

problems solved. shld be able to reconnect to google home now. 

lzs
Community Member

It's back working for me now, about 2.5 days after the problem first started. In case it helps anyone. I had, by now, unlinked the Mi Home app, then, linked it again. (It didn't help earlier, with Google Home app still saying Mi Home could not be reached, but it begun working a few hours ago.)

Aggeloskoum
Community Member

I contacted both Google Home Support and Xiaomi Global Support. Both gave me the same restarting/resetting steps and later the Google guy suggested that it might be a Xiaomi server sided issue while Xiaomi have not confirmed anything like that yet 

sudma
Community Member

Same here.... Google are you even aware of the issue, this should be already fixed. it's been days without any feedback from you!!

andrerodrigues
Community Member

Hi there! I've experienced the same issue in Portugal and I reported it directly to Google through the feedback field on MI Home.

Now I'm glad to announce that apparently the integration bug is solved. Today I can re-link Mi Home to Google Home successfully and all my devices can now be controlled again! I advise you all to try again the link today!

Thanks for sharing

I can confirm from my side. It's fixed.

valegir
Community Member

Today it's all OK!!

Mackone
Community Member

It works today.

nogravityhere
Community Member

It seems to be working now, at least for me in Singapore.

KiaSohc
Community Member

Fixed in NZ. Thanks!

franceny3
Community Member

Fixed for me in Italy. This morning works 

hoopper
Community Member

En España ha vuelto el servicio / In Spain the service is back

adrimainmain
Community Member

Here in Indonesia also start to work this morning

vramos666
Community Member

Yeah! same in Spain! Thanks!

petrh10
Community Member

also working in Slovakia now. since about 6am CET.

Goltzman
Community Member

I found a solution!
First, open google chrome, go to setting and allow all cookies, Then, open the google home app and tap on the "connect mi home" button, when the login page opens, tap on the top menu and choose "Open in Chrome", and only then, enter your login info and tap the "Sign in" button. Worked for me!

toby9812
Community Member

I try to connet Mi home today, it's work now (Taiwan).

dgero83
Community Member

Working in Italy since this morning

Gomba
Community Member

HI, I found a solution to relink MI home to Google Home again. I needed to delete the Google home App setting in the Settings/Applications (cache and data). After that I completely removed the Google Home app. Phone (Galaxy S10e) restrated and reinstalled Google home again. After that the link process worked fine again.

The bad part that although MI Home linked successfully, my MI humidier did not appear. I am still looking an answer regarding this.

Kamoulocks
Community Member

i've been able to link my account again but my lights are still shown offline

Urias
Community Member

I could ling the Mi Home, but the Roborock still offline

Urias
Community Member
  • EVERYONE REPORT IT AT TWITTER @googlenest and @googlenesthelp afterI did it yesterday Started to link the Mi Home to Google Home in just few minutes! But my Roborock still offline! I already send this feedback now on Twitter

Me too

TheMrWessam
Community Member

Same here ....been like 2 days or something. I hope fix is on the way 

Kamoulocks
Community Member

ok i had to reboot my phone, restart google home and mi home apps, i waited few minutes and then the lights are back online in the google apps, solved here too.

GarrettDS
Community Specialist
Community Specialist

Hi there everyone, 

Thank you so much for your patience on this while we have been investigating this. We are currently aware of the issue that is being caused and we do have a current ticket for it. In the meantime, while our team is looking into this, please send feedback through the Google Home app using the keywords, "GHT3 Xiaomi not working". While we do not have an ETA on a fix, more information will be provided here as it comes.

 

Please let me know if you have any other questions. 

Best regards,

Garrett DS

Ok, thanks for the informations. Have a nice day

GarrettDS
Community Specialist
Community Specialist

Hi there everyone, 

Thank you so much for your patience on this while we have been investigating this. It appears that there are some reports coming in that from users that their set up is getting fixed. If you're still having issues with this, please send feedback through the Google Home app using the keywords, "GHT3 Xiaomi not working". While we do not have an ETA on a fix, more information will be provided here as it comes.

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to see if we were still needing help on this as I have seen many success stories from people. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS